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Video Engineer ? CPE

Company: SPECTRUM
Location: Parker
Posted on: February 22, 2021

Job Description:

Company Overview:Charter Communications is America?s fastest growing TV, internet and voice company. We?re committed to integrating the highest quality service with superior entertainment and communications products. Charter is at the intersection of technology and entertainment, facilitating essential communications that connect 24 million residential and business customers in 41 states. Our commitment to serving customers and exceeding their expectations is the bedrock of Charter?s business strategy and it?s the philosophy that guides our 95K+ employees. JOB SUMMARYAssists in the planning, forecasting, implementation, and identification of resource requirements for network systems of high complexity. Designs and establishes protocol compatibility standards, develops and implements network enhancements and makes recommendations for improvement. Responsible for implementation of network architecture and designs. MAJOR DUTIES AND RESPONSIBILITIESActively and consistently support all efforts to simplify and enhance the customer experience. Provide STB (Set Top Box) testing support and troubleshooting to the team. Perform DOCSIS testing on STBs for all eCM code updates. Escalation point for all STB issues (Video and DOCSIS) found by the team and assigned to the team by STB Engineering. Work with STB Engineering team on proof of concept and development projects. Support team automation suite. Participates in network planning, network architecture design and engineering. Evaluates new products, performs network troubleshooting related to video CPE products. Assists in the development and documentation of technical standards. Develops and implements approved methods of procedure. Works on projects/ systems/issues of medium to high complexity surrounding video network configuration. Provides escalated tier support across organizations and to third party vendors. Works on one or more projects as a project team member, occasionally as a project team lead. Coaches less experienced staff. Adhere to industry specific local, state, and federal regulations, as applicable. Knows, understands and follows company policy. Performs other duties as requested by supervisor. REQUIRED QUALIFICATIONSSkills/Abilities and KnowledgeAbility to read, write and speak the English language.Ability to use personal computer and software applications.Proficient knowledge in hardware/software troubleshooting.Proficient knowledge in test case design and implementation.Proficient data networking knowledge (OSI Model, TCP/IP, Optical Transport).Ability to work in a team environment.Proficient knowledge of related industry specifications and standards DOCSIS, IEEE, ANSI, Ethernet and Transport technologies and protocols.Proficient knowledge of Video delivery over QAM & IPProficient in scripting languages.Proficient knowledge in using ticketing and software tools to support the current operations.Proficient knowledge of basic network devices and basic network appliancesAbility to perform duties in a very fast pace environment and ability to learn new technology quickly.Knowledge of Microsoft Office EDUCATIONBachelor's Degree in Computer Science, Electrical Engineering, or related field or equivalent work experience Related Work Experience / Number of YearsData network experience / 5 PREFERRED QUALIFICATIONSSkills /Abilities and KnowledgeKnowledge of company products and servicesFamiliar with automation EducationCisco Certified Network Professional (CCNP)Industry and vendor specific certifications and training (Cisco, Juniper, Alcatel-Lucent, etc.) WORKING CONDITIONSOffice EnvironmentMay work in Network Lab environment24X7 Network Operations environment. Depending on business group, on call work may be an essential function of the job.Occasional travel as required

Keywords: SPECTRUM, Parker , Video Engineer ? CPE, Engineering , Parker, Colorado

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