Director, Software Engineering
Posted on: May 6, 2021
Responsible for overseeing the underlying data platform and
services that enable reporting, analytics, and superior customer
self-service experiences. Ensures engineering and operational
excellence by providing a highly available API platform at web
scale. Collaborates across the organization to define development
standards and implement such data solutions that align with our
broader corporate strategy and ultimately drive a superior customer
experience. Directs and develops the teams responsible for creating
an information advantage for the organization with a focus on
scalability, time to market, delivery, operations, and customer
MAJOR DUTIES AND RESPONSIBILITIES
Actively and consistently support all efforts to simplify and
enhance the customer experience.
Responsible for Charter's customer self-service APIs and requisite
infrastructures, and Content Management systems that power user
Promotes a culture of data-driven operations by ensuring that all
APIs are deeply instrumented and monitored.
Ensures operational efficiency and availability of all systems and
Partners with other Charter teams from Product, to infrastructure
and application development.
Leads continual improvements within the data platform and services
that allow Charter to decrease time to market for new customer
Promotes adoption of systems/tools/processes where appropriate.
Partners with senior leadership on the continuing transformation of
Charter into a data and analytics driven organization.
Directs a high-performing development and vertical leader team
recruiting, training, coaching and developing effective leaders and
Ensures teams have appropriate support to meet goals and ensure
that project risks are identified, mitigated and communicated to
Ensures that the data platform and services are compliant with
industry and government regulations, while protecting our data
assets with the highest levels of security.
Promotes a strong customer service and business-oriented ethic in
the entire team.
Exhibits strong management and leadership skills with a proactive
participative management style.
Skills/Abilities and Knowledge
Ability to read, write, speak and understand English
Technical leader familiar with reactive platforms like Akka,
Node.JS, Play, etc.
Exposure to GraphQL based APIs
Experience developing distributed software operating in JVM and on
Comprehensive understanding of public cloud infrastructure services
capabilities such as AWS
Comprehensive understanding of modern microservices architectures
employed at web scale
Ability to operate customer facing production services at web
Strong understanding of DevOps principles and practices
Experience leading people and projects to a successful, high impact
Excellent communication skills: Listening, verbal and written
Ability to analyze and resolve issues, both logical and
Ability to negotiate and defuse conflict
Self-motivator, independent, cooperative, flexible, creative
Ability to act independently or with limited direction
Demonstrates effective communications skills including presentation
Ability to plan, prioritize and organize effectively
Some knowledge of telecommunication/cable services or industry
experience preferred, but not required
BA or BS College Degree or related work experience
Master's Degree or MBA preferred
Related Work Experience
5+ years of Telecommunication industry leadership experience to
6+ years of Software engineering team management
7+ years of Distributed computing software development
Some travel required
Salaries depend on geography, experience, and education;
negotiations begin at $101600
For more information on Spectrum's benefits, please click .
Keywords: SPECTRUM, Parker , Director, Software Engineering, Executive , Parker, Colorado
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