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Store Manager

Company: La-Z-Boy
Location: Parker
Posted on: September 22, 2022

Job Description:

Not many companies can say that they are both a household brand and one of the most innovative organizations in their industry. La-Z-Boy can. Ninety years after our first recliner, we're still re-inventing the industry.How do we do it? Our people. Together, we Build Something Amazing. Whether we're meeting in the workspaces in our LEED-certified HQ, designing a customer's room in our Furniture Galleries, developing new techniques in our manufacturing plants or creating the next big thing in our R&D department - our people are what drives us forward.We want more movers and shakers, dreamers and doers, thinkers and tinker-ers. We want more people who are excited by their work and passionate about their communities. We want people who are ready to Build Something Amazing.Job Summary:BASIC FUNCTION:
Responsible for the overall profitability, sales culture, sales promotions, people development, store standards/operations and customer experience excellence for their assigned La-Z-Boy Furniture Gallery. Represents the Company in their store unit and therefore is held to the highest standards of ethics, integrity and professionalism.Job Description:KEY RESPONSIBILITIES:Profitability:* Responsible for achieving all sales targets and meeting budget requirements.* Reviews and acts upon all financial opportunities including expense management, margin enhancements and sales drivers* Educates the staff on the financial realities of running a successful business* Provides feedback and innovative ideas to the MSM on building a more profitable operationSales Culture and Promotions:* Hires, trains and retains the highest quality team members who exhibit energy and enthusiasm* Coaches to the Company selling model with the passion to drive real action* Ensures all associates maximize the In-Home Design program, marketing initiatives, store promotions, and grass roots programs* Present opportunities for grass roots marketing and community focused events that build sales and support our communities to the Market Manager* Uses the Company metrics to coach the proper behaviors needed to be a world class selling organization* Create an environment where the store team is empowered to deliver excellent customer service aligned with company processes and standards and where they are encouraged to achieve company goalsPeople Development:* Hiring and developing talent, and succession planning; and leveraging the capabilities of new and existing talent* Keeps a detailed succession plan to ensure there is never a vacancy in any key position* Utilizes Company resources to keep associates up to date on product knowledge, selling skills and operational efficiencies* Treasures diversity and staffs to meet the demands of the community* Works closely with the Regional Human Resource Managers to stay current with all HR training and legal requirements* Leads all store activities with the highest ethical standards and demands the same from their teams* Ensures associates are provided the necessary tools to perform job responsibilities* Improve all store associates self-knowledge, effectiveness, and efficiency through weekly meetings with the emphasis on total customer satisfaction.* Coach and counsel team based on resultsStore Standards/ Operations:* Follows the Company programs to keep a clean, well merchandised store* Trains and follows up on the store teams on areas such as cycle counts, accounting procedures, RMS procedures and store line ups.* Works with the Market Sales Manager to assist the merchandising team to execute all line up changes and sell thru strategies (clearance)* Executes all tagging and sign programs 100% to the Company standard* Ensure all associates accurately complete required paperwork, including order entry, delivery schedules, customer records, and deposit fees* Submit required paperwork to Human Resources in a timely manner regarding employee changes, new hires, terminations, etc.Customer Experience Excellence:* Sets the highest standard for customer care* Personally greets and welcomes guests into their store* Ensures the Company plan or better on prospecting new customers* Is innovative in finding ways to delight their guests* Other duties as assignedMINIMUM JOB REQUIREMENTS:* Bachelor degree in Business Administration or related study preferred; or equivalent experience.* Five (5) to eight (8) years of experience managing a business unit, retail background preferred* Experience managing in a Retail environment with a strong focus on sales* Proficient in the use of Microsoft Office, including Word, Excel, and PowerPoint* Thorough understanding of profit and loss, strongly preferred* Strong business acumen* Highly developed interpersonal and communication skills and experience in building effective and productive working relationships* Proven analytical ability utilizing information technologies in managing the business to translate into strategic plans.* Goal oriented - Energetically focuses efforts on meeting goals, mission or objective* Proven history of managing a team, improving team's performance and productivity* Proven track record of customer service excellence* Strong attention to detail* Ability to work the schedule and hours dictated by business needs, to include evenings, weekends and holidaysSUPERVISORY RESPONSIBILITIES: Responsible for directly leading the leadership team of the store and indirectly the selling and design team.Weekly Hours:40Work Shift:

Keywords: La-Z-Boy, Parker , Store Manager, Executive , Parker, Colorado

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