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Front Desk Associates

Company: Holiday Inn Parker
Location: Parker
Posted on: September 16, 2022

Job Description:

PARKER HOTELS HIRING EVENTWe are a growing company with 2 Colorado hotels in our expanding portfolio searching for eager, committed, responsible and enthusiastic, customer-centric individuals to join our hospitality-driven team. We are hiring multiple positions Front Desk Agents & Night Auditors.Guest Services is the first and last impression presented to our valued guests. We strive to EXCEED each guest's expectations and provide them with a wonderful experience from start to finish. We are searching for individuals to fit seamlessly into our property that shares the same values and beliefs that our guests should enjoy their stays with us and want to return.The ideal candidates will have likely worked in a customer service, or hotel environment before, be punctual, reliable, and able to demonstrate initiative and take ownership of their position.KEY RESPONSIBILITIES:* Must maintain composure and objectivity under pressure* Must be effective in handling problems in the workplace, including anticipating, preventing, identifying, owning, and solving problems as necessary.* Must be effective at listening to, understanding and clarifying concerns and issues raised by associates and guests.* Approach all encounters with guests and associates in a friendly, service-oriented manner.* Comply and encourage safe and efficient hotel operations.* Always maintain a friendly and warm demeanor.* Have knowledge and understanding of all department policies and procedures.* Maintain strong working relationships with other team-members* Greets and completes established check-in procedures for arriving guests daily, using both manual and computerized methods, to ensure guest are satisfied and in rooms as requested.* Facilitates guest departure (check-out) daily by following established manual and computer procedures to close guest accounts and open the room for the next sell.* Regularly calculates and/or posts monies, receipts, guest accounts and other forms of credit using accurate, proper cash handling methods and established procedures to present the customer with timely and precise hotel charges upon check-out and maintain accurate hotel records.* Courteously answers inquiries and accepts reservations, both in person and by telephone, by accurately communicating hotel rates and information and by using suggestive selling techniques to sell room nights.* Other duties as assigned.Job Types: Full-time, Part-timePay: $16.00 - $18.00 per hourBenefits:* Employee discount* Flexible schedule* Paid time offSchedule:* 8 hour shift* Day shift* Evening shift* Holidays* Night shift* Weekend availabilityWork Location: One location

Keywords: Holiday Inn Parker, Parker , Front Desk Associates, Other , Parker, Colorado

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