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Personal Banker - Parker Branch

Company: Westerra Credit Union
Location: Parker
Posted on: November 15, 2022

Job Description:

Why Westerra?

Westerra strives to be an employer of choice in a highly competitive environment. To achieve our business objectives, we are focused on attracting, developing, empowering, retaining, and motivating a highly qualified workforce. Therefore, we provide competitive compensation and benefits, and further differentiate our internal brand with a unique purpose that binds us all with our members and the communities we serve. Our Total Rewards programs make Westerra a compelling place for talented people to grow their careers. We are committed to creating a high performance environment that fosters and rewards excellence and improves the lives of our employees by providing:

  • Purpose & Culture: Our team members are passionate about our WHY and empowered to help our members and community achieve their dreams
  • Careers & Well-Being: Our team members experience a feeling of belonging and support for their career journeys and well-being (physical, financial, emotional, social, community, career)
  • Compensation & Benefits: Pay is awarded fairly, contributions are rewarded, and programs are available to manage health and wealth. A list of some of our benefits can be viewed at the end of this posting.
    Salary: This position starts at $20/hr and is eligible for an annual bonus based off organizational performance. Please note: for internal transfers, Westerra's Compensation Guidelines will be used to determine the appropriate promotional increase.

    What is the role?

    The FSR will provide exceptional service to our members with loan and account requests. They will identify and recommend financial products and services to members in order to help them achieve financial success and build member loyalty. Through a consultative approach, the FSR will deepen the member relationship and truly help Westerra's membership meet their financial goals.

    What will be expected of me?

    • Identifies the financial needs of new and existing members through open-ended questions and job related tools to provide products and services to members to maximize quality relationships with the credit union through a consultative approach.
    • Acts as a true consultant by helping members through credit counseling and budgeting, assisting them with improving their credit scores and/or helping them plan for future goals.
    • Opens new accounts, originates all consumer loans (includes HELOC and all home equity lines of credit) and assists members with account transactions.
    • Demonstrates the use of automated services to new and existing members in order to increase the usage of automated services such as online banking, eStatements, and bill pay set-up.
    • Opens business accounts and supports business membership with service needs as it relates to bill pay, OLB and account access/authorized users and merchant service needs.
    • Promotes and educates members on credit union products and services based on member needs that are realized from member conversations, answer member questions regarding their account and all products/services including but not limited to: ACH transactions, stop payments, VISA Debit Card, On-line banking, Bill Pay, wire transfers, Share Certificates, deposit rates, and account histories.
    • Opens and services all complex accounts including but not limited to IRA's, trust accounts, estate accounts, and conservator accounts.
    • Accountable for achieving individual consultative sales/service performance goals and expectations.
    • Provides prompt, consistent, courteous and personal service to members.
    • Mentors and coaches other branch staff employees.
    • Adheres to all Westerra policies and procedures and Federal and State laws and regulations applicable to the credit union.
    • Consistently demonstrates the Westerra Way Experience.
    • Other duties as assigned.
    • This position requires National Mortgage Licensing System (NMLS) registration under the terms of the S.A.F.E. Act of 2008 and Regulation Z. You will be subject to the required registration process, which includes a criminal background and credit check. This registration process takes place post-employment. Failure to meet or maintain any of the NMLS registration requirements, including maintaining a satisfactory criminal and credit report, may result in a rescission of your offer or termination of employment.
      Will I have Direct Reports? No

      What I'm bringing---


      • Minimum 2+ years' experience in consumer lending and/or consultative sales/service
      • Banking or credit union experience (preferred)
      • High School Diploma or GED (required)
        Skills and Abilities:

        • Excellent verbal and interpersonal communication skills
        • Sales aptitude/Sales Focused
        • Member/Customer Focus
        • Active Listening
        • Results Oriented
        • Detail oriented, strong organizational skills and initiative
        • Consultative Skills
        • Can be accountable for the completion of assigned tasks and projects with supervision
        • Uses judgement with supervision
        • Understands the basic business line and operating environment
        • Able to handle problems that are not particularly difficult nor complex
          What is the work environment like, and are there physical requirements for this role?

          Office environment / Works primarily at desk

          Some of our benefit offerings...

          • Three Health Plans through UHC that offer a variety of coverage Options, at extremely competitive premiums
          • Two Dental Plans that Westerra also contributes to - Being with Delta Dental means that any covered dependent under the age of 13 has coverage 100% for practically everything until their 13th birthday!
          • We offer HSA and FSA options, and for the HSA, Westerra contributes $600/year for Employee Only and $1200/year for Employee + Dependents
          • Westerra pays for Basic Life and AD&D, Short Term Disability and Long Term Disability
          • 20 days of Paid Time Off
          • 11+ Paid Holidays
          • Up to $5250 per year for Educational Reimbursement
          • Volunteer Time Off (16 hours per year), and if you use all of your VTO, you are awarded with an additional PTO day each year
          • 2 weeks of Paid Parental Leave
          • Retirement (401K) - Match up to 4% and eligible for 7% Profit Share as well!
          • Awesome Anniversary Program that consists of PLAY(Paid Leave for Anniversary Year)
          • Year 5: 5 days of PLAY
          • Year 10: 10 days of PLAY
          • Year 15: 15 days of PLAY
          • Year 20: 20 days of PLAY
          • Every 5 years thereafter: 20 days of PLAY
          • Each "non-milestone" year: 1 day of PLAY
            More about Westerra---

            Westerra credit union was formed by eight schoolteachers, who pooled their funds in 1934 to be able to make loans to other teachers. These visionary leaders created Denver Public Schools Credit Union, a not-for-profit financial cooperative, owned and controlled by the members who use its services. Its purpose was to put the members first when offering financial services and treat them as valued owners. Today, the credit union remains focused on that same mission and purpose. During more than 85 years of operation, we have greatly expanded our products and services to meet the changing needs of our members. But our "people helping people" philosophy remains the same. Our highly professional, knowledgeable and friendly staff is dedicated to serving our members. What differentiates Westerra Credit Union from others is our low fees and top-notch service.

Keywords: Westerra Credit Union, Parker , Personal Banker - Parker Branch, Other , Parker, Colorado

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