Member Service Representative or Senior - Parker, CO

Company: Ent Credit Union
Location: Parker
Posted on: March 16, 2023

Job Description:

Company DescriptionEnt Credit Union exists to improve the financial quality of life of the people we serve. This mission drives us every day, but we are more than our mission.We're also individuals using our unique abilities to make our organization, and the communities we serve, better than they were yesterday. We're a not-for-profit that puts people above profits and actively invests in our community. Our rapidly growing team is expanding our reach to serve more people throughout Colorado.To spread our mission far and wide, we need people like you. If you're interested in a paycheck with a purpose, apply with us today. Our people make a difference and, though it sounds cliche, we truly believe you are our greatest asset.Job DescriptionThe primary purpose of this position is to provide superior member service; driving member satisfaction and retention by helping members take full advantage of Ent's full range of products and services. This is accomplished through accurate and professional member transactions, enhanced member awareness of existing products and services, and timely product or service referrals. Additionally responsible to understand and comply with credit union policies and procedures, as well as financial regulations including BSA (Bank Secrecy Act) and CFPB (Consumer Financial Protection Bureau). The Member Service Representative must excel in service, quality communication, product knowledge, and accuracy while meeting all service, performance, and safety standards.Essential FunctionsProviding quality member service through accurate and professional face-to-face member transactions including new member account creation, account file and card file maintenance, and basic Service Center Control Manual procedures.Accountable for meeting member needs through maintaining a strong knowledge of products and services available to members, regularly providing referrals to such products and services in all areas including, but not limited to lending, investments, electronic banking, wealth management, and business banking.Responsible for complying with safety and service standards defined in the Credit Union's Policies and Procedures documents, as well as financial regulations to include, but not limited to, BSA (Bank Secrecy Act) and CFPB (Consumer Financial Protection Bureau).Responsible for meeting job training requirements.Responsible for maintaining a cash drawer following procedures defined in the Credit Union's Cash Control Policy.Bank Secrecy Act: Remains cognizant of and adheres to Ent policies and procedures, and regulations pertaining to the Bank Secrecy Act.QualificationsMinimum Formal Qualifications for this PositionMSR:High School Diploma/G.E.D. or Equivalent.6+ months of customer service and cash handling experience requiredSales experience preferredMSR Senior:High School Diploma/G.E.D. or Equivalent or Member Relationship / Customer Service / or New Account training or equivalent1.5+ years' combined customer service, sales, or related experience required6+ months of financial institution experience requiredEach year of relevant work experience may be exchanged for a year in a relevant degree program or vice versa. For example, a requirement of a bachelor's degree in accounting and 2+ years of account experience could be substituted for a high school diploma and 6 years of relevant accounting work experience or a master's degree in accounting and 0 years of work experience.Technical or Specialized Knowledge/Skills: Enthusiastic attitude regarding helping our community.Strong emphasis on member service and offering appropriate cross-sell / upsell opportunities to the member.Strong attention to detail and accuracy of all transactions is of critical importance.Professional and courteous communication skills are of critical importance.Proficient in basic math (addition, subtraction, multiplication, and division).Comfortable handling physical money with a high level of accuracy with members directly.Exposure to Microsoft Outlook and web based transactional systems to complete day to day member requests.Able to use 10-Key by touch is preferred.Certifications Required: NoneAdditional InformationThe hourly range for the following positions:Member Service Representative - $19.91 - $22.66 (S10). Member Service Representative Senior - $21.45 - $24.83 (S11). This position is eligible for monthly incentives based on performance Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.Benefits Summary Sheet - 2023The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)Videos To Watchhttps://youtu.be/3vl6Is8yY_s

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