Helpdesk Support I

Company: IDR Healthcare
Location: Golden
Posted on: April 20, 2024

Job Description:

IDR is seeking a Helpdesk Support Tech join one of our top clients in Golden, CO. This is a contract-based position with potential to extend. This position is hybrid onsite, so local candidates please only apply. If you are looking for an opportunity to join a large organization and work within an ever-growing team-oriented culture, please apply today!

Position Overview/Responsibilities for the Product Owner

• Provides support to end users on a variety of issues. Identifies, researches, and resolves technical problems.
• Responds to telephone calls, email and personnel requests for technical support. Documents, tracks and monitors the problem to ensure a timely resolution.
• May require an associate degree in a related area and at least 1 year or equivalent experience in the field or in a related area.
• Answer call center phones in a friendly, helpful and professional manner.
• Open a ticket for support and provide that support once trained.
• Create new network user accounts per procedure, Disable network accounts per procedure.
• Update Microsoft exchange information per procedure based on information supplied.
• Work tickets assigned in the queue and assist with assigning tickets to others in the team.
• Must be very customer service oriented, enjoy working with users to solve their issues over the phone primarily and in person when assigned.
  Required Skills for the Product Owner
  • 1-3 years of helpdesk experience
  • TCP/IP Networking skills
  • Windows 9
  • Service Desk ticketing system (service now preferred but any other ticketing system okay)
  • Active directory
  • Microsoft office
  • Adobe acrobat
    Preferred Skills for the Product Owner
    • ServiceNow ticketing
      
      What's in it for you?
      --- Competitive compensation package
      --- Full Benefits; Medical, Vision, Dental, and more!
      --- Opportunity to get in with an industry leading organization
      --- Close-knit and team-oriented culture
      Why IDR?
      --- 25+ Years of Proven Industry Experience in 4 major markets
      --- Employee Stock Ownership Program
      --- Dedicated Engagement Manager who is committed to you and your success
      --- Medical, Dental, Vision, and Life Insurance
      --- ClearlyRated's Best of Staffing - Client and Talent Award winner 10 years in a row
      Compensation Details: $25-28/hr

Keywords: IDR Healthcare, Parker , Helpdesk Support I, Other , Golden, Colorado