Auto Physical Damage Field Appraiser (Denver, CO)
Company: The General
Location: Denver
Posted on: April 23, 2024
Job Description:
You will support the Claims Organization's goal of delivering
quality service, internally and externally, leaving people with a
positive seamless claims experience. We are seeking an experienced
appraiser who can work on moderately complex physical damage claims
that require on-site inspections or face-to-face contact. You will
also handle some situational claim adjuster duties.
You will conduct training and reinspection of new independent
appraisers and network repair facilities.
Prefer experience with insurance and in body shops.
You will work in the field and handle moderately complex auto
physical damage claims typically within 1-2 hours of the greater
Denver, CO metro area. You must be located within the region. A
company fleet vehicle is provided with the position.
You will report to a Manager of Adjusting ServicesPosition
Compensation Range:$55,000.00 - $90,000.00Pay Rate Type:Salary
Compensation may vary based on the job level and your geographic
work location. Job Description Primary Accountabilities
- Prepare and submit appraisals utilizing estimating software
indicating costs for parts, materials and labor necessary to
restore vehicles to pre-damaged condition
- Provide claims personnel with advice on vehicle repair, parts
costs, garage knowledge, total loss determination, and when
specific damage may be related to a accident
- Provide a clear explanation of estimates to the customer,
answer customer questions and processes claim payments
- Identify industry approved equipment needed to complete
repairs
- Investigate cause and origin of claims by contacting the
appropriate parties
- Negotiate physical damage settlements and upon approval,
explain settlements including total losses and correct repair
methods in a manner that they can be understood by the
customer
- Negotiate repair prices and techniques with repair facilities
and customers, which may include the use of aftermarket parts,
salvage parts, repair versus replacement, and betterment
- Utilize electronic claim system to document actions throughout
the life of the claim
- Manage individual claim inventory to ensure productivity goals
are achieved
- Recognize and have a broad understanding of state-specific
differences in policies, contract coverages and claim history
coverages; Identify state-specific legislation and legal precedent
based on prior legal cases for assigned geographical
areaSpecialized Knowledge & Skills Requirements
- 3+ years of experience with an Electronic Estimating System
(i.e. CCC, ADP, Mitchell) required
- 1+ years of experience with Microsoft Office required (Word,
Windows, and Excel)
- Basic understanding of and the ability to interpret automobile
policies, including applicable endorsements
- Basic understanding of underwriting guidelines
- Recognize controls and resolve disputes utilizing arbitration,
appraisal and alternate dispute resolutions
- You must be able to perform basic math calculations (addition,
subtraction, multiplication, and division), including the
calculation of averages and percentages.Licenses
- Valid driver's license required plus an acceptable driving
record.
- Obtain state specific property casualty claims licensing we
will provide training.Travel Requirements
- Up to 10%.
- Catastrophe duty as applicable.Physical Requirements
- Visit areas that have a higher hazard than a typical office
(customer homes, tow yards, shops).
- Move in different positions to accomplish tasks in different
environments.
- Adjust or move objects up to 50 pounds in all
directions.Working Conditions
- Low/high temperatures, outdoor elements (precipitation and
wind).
- Noisy environments, poor ventilation, small and enclosed
spaces. Additional Job Information You will be in a full time
hybrid and must be located and must be located in the greater
Denver, CO metro area. On occasion you may be asked to travel to
shops, tow yards, homes, etc. and an office location for in person
engagement activities such as team meetings, training and culture
events.
- Your offer will be made contingent on the results of applicable
background checks.
- Your offer is contingent on signing a non-disclosure agreement
for proprietary information, trade secrets, and inventions.
- Our policy restricts consideration of applicants needing
employment sponsorship (visa) to specialty occupations. Sponsorship
will not be considered for this position unless otherwise specified
in the posting.We're looking for the best talent to help The
General to bring quality insurance to people who need it the
most.We encourage you to apply even if you do not meet all of the
requirements listed above. Skills can be used in many different
ways, and your life and professional experience may be relevant
beyond what a list of requirements will capture. We encourage those
who are passionate about what we do to apply! We provide benefits
that support your physical, emotional, and financial wellbeing. You
will have access to comprehensive medical, dental, vision and
wellbeing benefits that enable you to take care of your health. We
also offer a competitive 401(k) contribution, a pension plan, an
annual incentive, 9 paid holidays and a paid time off program (23
days accrued annually for full-time employees). In addition, our
student loan repayment program and paid-family leave are available
to support our employees and their families. Interns and contingent
workers are not eligible for American Family Insurance Group
benefits. We are an equal opportunity employer. It is our policy to
comply with all applicable federal, state and local laws pertaining
to non-discrimination, non-harassment and equal opportunity. We
also consider qualified applicants with criminal histories,
consistent with applicable federal, state and local law.
Keywords: The General, Parker , Auto Physical Damage Field Appraiser (Denver, CO), Other , Denver, Colorado
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