Business Support Analyst - Credit Card (Mid level position)
Company: USAA
Location: Parker
Posted on: April 18, 2024
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Job Description:
Why USAA? Let's do something that really matters. At USAA, we
have an important mission: facilitating the financial security of
millions of U.S. military members and their families. Not all of
our employees served in our nation's military, but we all share in
the mission to give back to those who did. We're working as one to
build a great experience and make a real impact for our members. We
believe in our core values of honesty, integrity, loyalty and
service. They're what guides everything we do - from how we treat
our members to how we treat each other. Come be a part of what
makes us so special! The Opportunity We are looking for a mid-level
Business Support Analyst for the credit card area. Supports the
business by analyzing and evaluating relevant moderately complex
business data, information, metrics and processes to identify
opportunities and solutions to business plan development and
optimization of business operations. Responsible for supporting key
functions and providing recommendations to achieve current and
future business strategy needs/objectives. We offer a flexible work
environment that requires an individual to be in the office 4 days
per week. This position can be based in one of the following
locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado
Springs, CO, Charlotte, NC, Chesapeake, VA or Tampa, FL. Relocation
assistance is not available for this position. What you'll do:
Provides moderately complex operational support on current
processes and supports business operations and management in
identifying opportunities and solutions to meet current and future
business needs. Validates information for moderately complex and
works with other departments to include presentations of documented
findings, alternatives and recommended actions. Participates in the
planning, research, analysis, development, and implementation of
new and modifications to existing applications and processes to
provide new or improved capabilities, products, and/or services.
Develops and maintains a understanding of overall moderately
complex business functions. Gathers information for moderately
complex processes, analyzes data and trends, identifies root
causes, and develops work products. Reviews, validates, and/or
analyzes reports that function as a control to existing processes.
Assists with the documentation of new and revised departmental
procedures. Develops and analyzes additional ad-hoc reports as
needed by Management. Ensures risks associated with business
activities are effectively identified, measured, monitored, and
controlled in accordance with risk and compliance policies and
procedures. What you have: Bachelor's degree; OR 4+ years of
related experience (in addition to the minimum years of experience
required) may be substituted in lieu of degree. 4+ years of
experience in end-to-end analysis and/or operations experience,
including: requirement gathering and documentation, operational
planning and forecasting, data analytics, or current/future state
analysis, in direct support of business planning initiatives and
optimization of business operations. Proficient knowledge of a wide
variety of systems coordination, process/product review initiatives
and the development of management information requirements for
related business functions. Knowledge of business operations and
systems/business requirements processes. Knowledge of business
analysis tools for ex: MS Visio MS Excel, Tableau, SQL. What sets
you apart: 2+ years of data and analytics experience Experience in
Consumer Product analytics including analyzing customer
segmentation, customer behaviors, and trends and delivering data
driven strategic recommendations Experience with credit cards
and/or other core banking platforms Strong skills in mathematical
and statistical techniques and approaches used to drive fact-based
decision-making Strong knowledge and/or experience of data analysis
tools, data visualization, developing analysis queries and
procedures in SQL, SAS, Python, or other analysis software US
military experience through military service or a military
spouse/domestic partner The above description reflects the details
considered necessary to describe the principal functions of the job
and should not be construed as a detailed description of all the
work requirements that may be performed in the job. What we offer:
Compensation: USAA has an effective process for assessing market
data and establishing ranges to ensure we remain competitive. You
are paid within the salary range based on your experience and
market data of the position. The actual salary for this role may
vary by location. The salary range for this position is: $77,210 -
$141,830 . Employees may be eligible for pay incentives based on
overall corporate and individual performance and at the discretion
of the USAA Board of Directors. Benefits: At USAA our employees
enjoy best-in-class benefits to support their physical, financial,
and emotional wellness. These benefits include comprehensive
medical, dental and vision plans, 401(k), pension, life insurance,
parental benefits, adoption assistance, paid time off program with
paid holidays plus 16 paid volunteer hours, and various wellness
programs. Additionally, our career path planning and continuing
education assists employees with their professional goals. For more
details on our outstanding benefits, please visit our benefits page
on USAAjobs.com. Applications for this position are accepted on an
ongoing basis, this posting will remain open until the position is
filled. Thus, interested candidates are encouraged to apply the
same day they view this posting. - USAA is an Equal Opportunity
Employer. All qualified applicants will receive consideration for
employment without regard to race, color, religion, sex, sexual
orientation, gender identity, national origin, disability, or
status as a protected veteran.
Keywords: USAA, Parker , Business Support Analyst - Credit Card (Mid level position), Professions , Parker, Colorado
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