Member Service Representative/Teller - Full Time - Cottonwood Service Center
Company: Ent Credit Union
Location: Parker
Posted on: May 27, 2023
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Job Description:
** Member Service Representative/Teller - Full Time - Parker,
CO.****Job Category****:** Service Centers **Requisition
Number****:** MEMBE03001 Showing 1 location **Job
Details****Description**Ent is Colorados largest credit union,
leading a legacy of more than 60 years. Our reputation is built on
trust, integrity, innovation and exceptional customer service. We
recognize our employees and our members are the reason for our
success. Weve been voted a 2019 Best Place to work by The Denver
Business Journal and Best-In-State Credit Union by Forbes. Become
part of a growing organization that values teamwork, our people,
our members and the communities we serve! Apply today, to advance
your career and help members improve their financial quality of
life. **Its an Ent thing!**The primary purpose of this position is
to provide superior member service; driving member satisfaction and
retention by helping members take full advantage of Ents full range
of products and services. This is accomplished through accurate and
professional member transactions, enhanced member awareness of
existing products and services, and timely product or service
referrals. Additionally responsible to understand and comply with
credit union policies and procedures, as well as financial
regulations to include BSA (Bank Secrecy Act) and CFPB (Consumer
Financial Protection Bureau).**The Member Service Representative
(Teller)** must excel in service, quality communication, product
knowledge, and accuracy while meeting all service, performance and
safety standards.**The projected start date for this position would
be August 9th 2021 and would require 2 weeks of paid training in
either Colorado Springs or Fort Collins (hotel, millage and meals
are paid).**Providing quality member service through accurate and
professional face to face member transactions to include new member
account creation, account file and card file maintenance, and basic
Service Center Control Manual proceduresAccountable for meeting
member needs through maintaining a strong knowledge of products and
services available to members, regularly providing referrals to
such products and services in all areas including, but not limited
to lending, investments, electronic banking, wealth management, and
business bankingResponsible for complying with safety and service
standards defined in the Credit Unions Policies and Procedures
documents, as well as financial regulations to include, but not
limited to, BSA (Bank Secrecy Act) and CFPB (Consumer Financial
Protection Bureau)Responsible for meeting job training
requirements.Responsible for maintaining a cash drawer following
procedures defined in the Credit Unions Cash Control PolicyOther
duties as required **Minimum formal education required for this
position:*** High School Diploma or Equivalent**Minimum work
experience:*** 6+ months customer service and cash handling
experience required* Sales experience preferred**Technical or
specialized knowledge/skills:*** Enthusiastic attitude regarding
helping our community* Strong emphasis on member service and
offering appropriate cross-sell / upsell opportunities to the
member* Strong attention to detail and accuracy of all transactions
is of critical importance* Professional and courteous communication
skills are of critical importance* Proficient in basic math
(addition, subtraction, multiplication, and division)* Comfortable
handling physical money with a high level of accuracy with members
directly* Exposure to Microsoft Outlook and web based transactional
systems to complete day to day member requests* Able to use 10-Key
by touch is preferred**Certifications required:*** None
Required**Environmental, physical and psychological
requirements:*** Must be able to sit or stand for prolonged periods
of time in a climate controlled environment. Must be able to use
fingers, hands, wrists for repetitive tasks such as typing, using a
mouse, handling paper, currency, or coin, and operating a
telephone. Demands for visual and auditory acuity are typical of an
office environment. Must be able to interact via email, telephone,
or in person with diplomacy, tact, and courtesy with all members
under varying circumstances. Must be able to professionally address
and de-escalate members in person who may be upset, discourteous,
or otherwise unhappy towards the credit union. Must feel
comfortable cross-selling or up-selling products to the membership
based on uncovered needs. Must be able to lift up to 50 lbs. in
order to transfer coin machine bags to a dolly, open Cash
Dispensing Machines, open vault doors, or lift/transfer items
typical to an office environment. **S-10 $15.95 to $19.70 per
hour.** This position is eligible for monthly incentives based upon
performance.For information on our benefits please visit:
**Skills****Required** **Enthusiastic attitude** *Intermediate*
**Cross-sell / upsell** *Advanced* **Member service**
*Intermediate* **Attention to detail** *Advanced* **Communication
skills** *Advanced* **Arithmetic** *Intermediate* **Money
handling** *Intermediate* **Preferred****10-Key pad** *Novice*
**Education****Required**High School or
better.**Experience****Required** **Less than 1 year:** cash
handling 6+ months **Less than 1 year:** customer service 6+ months
**Preferred****Less than 1 year:** Sales experience Equal
Opportunity Employer/Protected Veterans/Individuals with
DisabilitiesThe contractor will not discharge or in any other
manner discriminate against employees or applicants because they
have inquired about, discussed, or disclosed their own pay or the
pay of another employee or applicant. However, employees who have
access to the compensation information of other employees or
applicants as a part of their essential job functions cannot
disclose the pay of other employees or applicants to individuals
who do not otherwise have access to compensation information,
unless the disclosure is (a) in response to a formal complaint or
charge, (b) in furtherance of an investigation, proceeding,
hearing, or action, including an investigation conducted by the
employer, or (c) consistent with the contractors legal duty to
furnish information. 41 CFR 60-1.35(c)
Keywords: Ent Credit Union, Parker , Member Service Representative/Teller - Full Time - Cottonwood Service Center, Sales , Parker, Colorado
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